Privacy Policy

Chandeliers to Die For ABN [ABN] (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By submitting an enquiry or otherwise providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit an enquiry via our contact or hire form (name, email address, phone number, event details, venue, and event date)
• Send us an email or contact us by phone
• Engage us for chandelier hire or event lighting services

We do not use cookies, tracking pixels or analytics scripts on this website. We do not collect any sensitive information as defined by the Privacy Act.

2. How We Use Your Information

We use the personal information you provide solely to:

• Respond to your chandelier hire enquiry
• Provide quotes, invoices and event logistics
• Manage your booking and coordinate delivery and installation
• Communicate with you about your event

We will not use your information for marketing purposes without your express consent, and we will never sell, rent or trade your personal information to third parties.

3. Third-Party Services

When you submit an enquiry, your message is delivered to us via Resend (resend.com), a transactional email service. Resend processes your email address and the content of your enquiry in order to route the message to us. Resend is bound by its own privacy policy, available at resend.com/privacy.

We do not use any other third-party data processors in connection with this website.

4. Data Retention

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected — typically for the duration of our business relationship with you plus a period of seven (7) years to satisfy our legal and tax obligations.

Email records held by Resend are subject to their retention policies. Where we no longer require your information, we will take reasonable steps to securely destroy or de-identify it.

5. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website is served over HTTPS. Enquiry data is transmitted directly to our business email via Resend's encrypted infrastructure.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request that we correct information that is inaccurate, out of date, incomplete or misleading.

To make an access or correction request, please contact us at:

Email: events@chandelierstodiefor.com.au
Phone: (02) 9328 0333
Address: 186-192 Canterbury Road, Canterbury NSW 2193

We will respond to all access and correction requests within 30 days.

7. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance so we can investigate and resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Chandeliers to Die For · 186-192 Canterbury Road, Canterbury NSW 2193 · events@chandelierstodiefor.com.au